How are complaints against a rental in the city handled?

Any person having a complaint regarding any alleged violation or violations for a rental shall call the Planning and Building Department at 302-645-7777 ext. 124 at City Hall Monday through Friday, excluding weekends and holidays. For weekends, holidays, and outside office hours, any person having a complaint should contact the Police Department 302-645-6264. If the complainant feels the property owner or the authorized agent failed to satisfactorily resolve a complaint, the complainant shall notify the City Manager in writing. The City Manager will investigate the complaint, and if deemed accurate, will authorize the Planning and Building Department to issue a notice of violation to the property owner or the authorized agent. Appeals may be filed according to Article IV in the ordinance. 

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1. When was the new ordinance adopted?
2. When does the ordinance go into effect?
3. How do I obtain a Residential Rental License Application?
4. Does the ordinance impact a current rental contract?
5. Why has the City of Lewes adopted new rental regulations?
6. How were these regulations developed?
7. What is stated in the new regulations?
8. How are these regulations different than the previous ordinances?
9. How is enforcement addressed in the regulations?
10. If I currently operate a rental, will I be allowed to continue?
11. What if I suspect a rental is unicensed?
12. What is a Short-Term Rental?
13. Is a Vacation Rental the same as a Short-Term Rental?
14. Where are Short-Term Rentals allowed in the City?
15. Can an accessory structure be rented as a Short-Term Rental?
16. Who needs to apply for a rental license?
17. What are the fees for a rental license, license violation, and operational violation?
18. What are the general safety requirements?
19. Is an inspection required of the rental prior to license issuance?
20. What information is required to process an application for a Rental License?
21. When do I need to renew my Rental License?
22. How many guests are allowed to stay in a Short-Term Rental?
23. Does an owner have to be present during a rental?
24. How can my rental license be revoked?
25. How are complaints against a rental in the city handled?
26. Additional Information